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Refund & Returns

In the event that normal stock lines, advertised in the musiconhold.com.au price list are to be returned, North Supply will return the goods for credit. Goods must be returned in original saleable condition and a copy of invoice attached. This applies within 7 days of delivery and at the sole discretion of North Supply. Cheques for credits will not be raised, but credit note can be applied to next purchase. Goods specifically ordered in, must be fully paid for prior to delivery and cannot be returned or exchanged without express approval from North Supplyin writing. Where a 30 money back guarantee is offered, goods not received, by North Supply, withing 30 days from the original date of invoice will not be accepted. All 30 day money back guarantees apply only to goods sold or supplied in a new condition and mustbe returned in the same.

Please attach a copy of original purchase invoice. North Supply warranty and serial number labels must be clearly attached, as their removal voids warranty. Please refer to specific warranty condition on warranty card supplied with goods. Unauthorized repair or upgrade voids warranty. Unless a unit is dead on arrival and in this case must be received within 7 days of invoice date, goods remain the property of your customer and will be processed by the relevant manufacturer of agent as soon as possible. North Supply will not be liable for any loss, whether material or not of such goods.

We reserve the right to refuse any returns that:
- are incomplete or missing parts; or
- are not returned in their original packaging,
- show signs of physical damage to the product or its packaging.
- do not include a valid Return Authorisation Number on the shipping label.
- have an expired Return Authorisation Number.

If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-
- refuse to accept delivery of the product,
- direct the courier to "Return goods to sender" and
- notify our Customer Service staff immediately

Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.